Market Surveillance Administrator

The Market Surveillance Administrator("MSA") is an independent body created under the Alberta Utilities Commission Act to help ensure the fair, efficient, and openly competitive operation of Alberta's electricity markets. The Code of Conduct Regulation governs aspects of the retail electricity market, including the conduct of owners of electric distribution systems and affiliated retailers. Any person who feels that a contravention of this Regulation has occurred may submit a complaint to the MSA, by following the process set out in section 51 of the Act. Copies of this Act and Regulation may be obtained through the Queen's Printer (Alberta). The MSA can be reached by telephone at (403)705-3181. For additional information with regard to the MSA, please visit their website at http://www.albertamsa.ca/.

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Comission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or consumer-relations@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Niton Rural Electrificaiton Association Ltd. and the regulated rate suppliers and affiliated providers.