New RRO Policy

The regulated rate is the default electric energy price. The RRO is the monthly rate for electricity automatically provided to all eligible customers who have not entered into a contract with a competitive electricity retailer. 100% of the electricity required for regulated customers will be purchased under the new RRO. As of July 1, 2010, the RRO will be based on the next month's projected market price of electricity. The regulated rate continues to be an option for Albertans - there is no end date.

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Comission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427-4903 or consumer-relations@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of Niton Rural Electrificaiton Association Ltd. and the regulated rate suppliers and affiliated providers.